Effective Date: November 17, 2025
Last Updated: November 17, 2025
At Citadel Gaming, we aim to ensure your orders arrive quickly and safely. This Shipping Policy outlines our shipping practices, delivery times, and associated costs.
Orders are processed within 30 days after payment confirmation.
Orders placed on weekends or holidays will be processed on the next business day.
We offer the following shipping methods:
Standard Shipping: Estimated delivery in 3-5 Business Days.
Shipping costs are calculated at checkout based on your location, chosen shipping method, and order weight.
Delivery times are estimates and may vary due to factors beyond our control (e.g., customs delays, courier disruptions).
We are not responsible for delays caused by incorrect shipping information provided by the customer.
Once your order ships, you will receive an email with a tracking number and a link to track your shipment online.
For international orders:
Customers are responsible for any customs fees, import duties, or taxes imposed by their country.
We are not liable for any delays due to customs processing.
If your package is lost or arrives damaged, please contact us within 5 days of delivery.
We will work with the shipping carrier to resolve the issue as quickly as possible.
If you need to update your shipping address or cancel your order, please contact us within 24 hours of placing the order.
For shipping inquiries, please contact:
Email: competitiveops@citadelctg.com
